Shipping & Return

West Malaysia:

– Delivery is done through our courier service partners Citylink / Poslaju.
– Delivery is free of charge for total orders of above RM80.
– Orders under RM80 will be charged RM7 for delivery.
– Usually it takes two to three working days to be delivered.

East Malaysia (Sabah & Sarawak):

– Delivery is done through our courier service partners Poslaju or others.
– Delivery is free of charge for total orders of above RM80.
– Orders under RM80 will be charged RM13 for delivery.
– Usually it takes five to seven working days to be delivered.

If the item is still in brand new condition without any damages, return will be accepted if delivered back by customer within:

– 14 days from date of purchase for West Malaysia delivery
– 21 days from date of purchase for East Malaysia delivery

You will be refunded in the form of store credit of the value of items bought. An email notification will be sent to you once your store credit is updated.

Items that are damaged or worn-out by customer will not be accepted. Any items returned under these conditions will be sent back to the customer.

All delivery costs incurred in returning items will be borne by the customer.

If you have any other enquiry or feedback, please do not hesitate to email us at info@puncaktiasa.com or fill up the Enquiry form on the Contact Us page.